Sizing and fit may vary between styles, so we recommend checking the Size Guide on each product page before placing your order.

If you are between sizes, please consider the fit of the item and your personal preference.

If you still need help, contact our Customer Care team through Live Chat on our website or email us at lunarash.business@gmail.com with your bust, waist, and hip measurements, and we’ll be happy to assist.

LunarAsh currently accepts payments through Stripe and PayPal.

Stripe securely processes eligible credit or debit card payments and other available payment options shown during checkout.

PayPal allows you to complete your purchase using your PayPal account or other payment methods supported by PayPal.

Available payment options may vary depending on your location, device, and checkout configuration. Please refer to the payment methods displayed at checkout.

LunarAsh orders are currently primarily shipped from China.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

We aim to process and ship orders as quickly as possible after payment is confirmed.

Order processing time and shipping transit time are separate.

Please refer to the estimated processing and delivery information shown at checkout or in our Shipping Policy.

Additional processing time may be required during holidays, promotional periods, or other peak seasons.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take some time to update after the carrier receives your package.

If your tracking has not updated for an extended period, please contact us through Live Chat or email lunarash.business@gmail.com and include your order number so we can assist you.

For U.S. orders shipped under DDP (Delivered Duty Paid) terms, applicable import duties and customs clearance charges are arranged and prepaid as part of the shipping process.

This means you should generally not be required to pay additional import duties when your package is delivered.

Applicable U.S. sales tax, where required, may be calculated and displayed separately during checkout.

For more information, please see our Duties & Taxes Policy.

If you need to change your shipping address, size, color, or other order details, or wish to cancel your order, please contact us as soon as possible.

If your order has not entered processing or fulfillment, we will make reasonable efforts to assist.

Once an order has entered processing, packing, or shipping, changes or cancellations cannot be guaranteed.

Eligible items may be returned within 30 days of delivery.

Items must be unworn, unwashed, unused, unaltered, returned with original tags attached, and free from stains, makeup, perfume, odors, or other signs of wear.

Certain items may have additional return restrictions for hygiene or product-specific reasons.

For full details, please see our Returns & Refunds Policy.

To start a return, please contact our Customer Care team through Live Chat or email us at lunarash.business@gmail.com.

You can also submit your return request through our Return & Refund page:https://www.lunarash.com/custom-return.html

Please provide:

• Your order number

• The item(s) you wish to return

• Your reason for return

Once your request has been submitted, please follow the return instructions provided through the return process.

Please do not send any items back without completing the return request first.

We recommend using a trackable shipping method and keeping your proof of shipment until your refund has been completed.

For returns due to size or fit preference, color or style preference, or change of mind, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable for standard change-of-mind returns, except where otherwise required by applicable law.

If you receive an item that is damaged, defective, or incorrect, please contact us before returning it.

Once the issue has been reviewed and confirmed, LunarAsh will provide an appropriate solution.

LunarAsh currently does not offer direct exchanges.

If you need a different size, color, or style, we recommend returning the original eligible item for a refund and placing a new order.

This also allows you to secure your preferred item without waiting for the original return to be processed.

Once your return has been received, inspected, and approved, your refund will be processed to your original payment method within 5–10 business days after approval.

Your bank, card provider, PayPal, or other payment provider may require additional time for the funds to appear in your account after LunarAsh has processed the refund.

Please contact our Customer Care team through Live Chat or email lunarash.business@gmail.com as soon as reasonably possible after delivery.

Please provide:

1. Your order number
2. A brief description of the issue
3. Clear photos of the item(s) received
4. Close-up photos showing any damage or defect
5. Photos of the outer package or shipping label where relevant

We will review the order, packing, and shipping information and provide an appropriate solution.

For issues requiring multiple photos or detailed documentation, email is recommended.

If tracking shows that your package has been delivered but you cannot locate it, please first check:

1. Around your delivery location, mailbox, garage, or other safe places
2. With household members or neighbors
3. With your building reception or mailroom
4. With the local carrier

Some carriers may mark a package as delivered shortly before the actual delivery.

If you still cannot locate your package after completing these checks, please contact us through Live Chat or email lunarash.business@gmail.com and include your order number.

If you have any questions about products, sizing, payments, orders, shipping, duties, returns, or refunds, you can contact our Customer Care team through:

Live Chat: Click the chat icon on our website to speak with our Customer Care team.

Email: lunarash.business@gmail.com

For order-related inquiries, please include your order number so we can assist you more efficiently.

Our Customer Care team will be happy to help.